Maintenance - 29-30th of September

IndieHosters News
#1

Hello,

There is a major maintenance planned on cloud.indie.host this weekend on the 28th and 29th of September. There will be some downtime during this period - let us know if the access to the cloud is critical to you on that period.

We are going to migrate the cloud to our new infrastructure, for more background see: URL .
Performance should improved a bit and we will be able to scale more easily in the future and cut cost as regard storage space.

This should also fixed the issue we currently have with synchronization with DavDroid and iOS devices.

More announcements will come to inform you on the different changes that are currently happening, among others:

  1. Migration to the new infrastrcture
  2. Structuration of IndieHost as an association
  3. New offer strategy
  4. Various milestones as regard libre.sh development

Tank you for your comprehension.

All the best.

IndieHost Team

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PostMortem - Cloud Migration
#2

Thanks for the heads up.

I think you forgot to replace the « URL » placeholder with the actual link?

Cheers

#3

Is maintainance again, or is only my cloud down?

by the way - when are you planning to update to Nextcloud 14?

#4

I also see the maintenance disclaimer on my end.

#5

Hi. Yes sorry, unplanned maintenance. Unfortunately this migration did not go as planned and is taking longer than we thought, I had a window to get it done this night/morning and jumped on it but that’s taking more time than I thought…

This maintenance should be that last one hopefully or at least we will warn you in advance if another intervention is needed. We will keep you updated here.

@rainerzufall we will update to nextcloud 14 soon, we usually give it a bit of time before majors upgrades, and getting this migration done is the priority right now :slight_smile:

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#6

thanks for the quick response!

and good luck with the migration!

#7

I would really appreciate a short update! I am sure you are doing your best, but information (i.e. a mail to all customers, but at least a forum post) is also important for the longevity of your service. Thanks!

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#8

Hi, I can only pile up on the comment of @rainerzufall: keeping us informed is important to keep our trust.

#9

cloud is back since yesterday

#10

A bit more of background on the last events here https://forum.indiehosters.net/t/postmortem-cloud-migration/2915

@rainerzufall @jeremiejoudioux my apologies for the lack of information, there were a lot of unknown variables that I have to say lead to a bit of tensions :slight_smile:

We will improve this in the future, hopefully we should not get to such a critical situation anyways.

So far our main channel to reach all users is through nextcloud announcements but if its down that’s becoming an issue. The forum is probably the best way for such announcements.

#11

thanks a lot for this update!

That’s the thing with communication. I was not sure whether it is really up, so I waited for your confirmation.
Interestingly I lost some of my one-time-passwords I have created for the Android Nextcloud app as well as Davdroid. Is that to be expected?

Happy to hear that as well!

#12

unfortunately the lost of the password can be a side-effect

#13

Thanks for the update and the more detailed insight linked above!
Do I understand it correcty that you transitioned all the data to the new infrastructure now? Or is there more to do?

#14

Everything has been migrated to the new infrastructure, nothing more to do other than making sure everything is running fine there :slight_smile:

#15

Hi there,
I am trying to update some scripts on my cloud and they get saved, but the updates don’t show on my webpage online…
Could you help me there?
Best,

#16

Hi @mateo ,
we are going to fix this tomorrow see:
https://forum.indiehosters.net/t/maintenance-23rd-of-october-2018/2964

#17

Ok, thanks, looking forward to it.
Best,
M

#18

Are you still having troubles with your set up? Are you aware that over the last weeks at least once a day there are « Server Time Outs » and/or « Service Temporarily Unavailable »…

Is this already on your agenda also for the https://forum.indiehosters.net/t/maintenance-23rd-of-october-2018/2964?

#19

@rainerzufall we are aware that there has been some up and downs but not that you get many timeouts.

Are you getting those timeouts when trying to login? Uploading big files or its random?

#20

Yes, when trying to log in via a web browser. (but it should not be connected to my internet connection as everything else is working just fine.)

And my clients (desktop at work and also DAVdroid on my phone) do sometimes report connectivity issues saying that they can’t connect to my indie.host nextcloud (while my other two connected work nextclouds do work).

It is not connected to uploading (big) files.

If I can give more/better information, please just tell me how or what would be helpful.